Refund Policy

Refund Policy for Sells Collection

Our Commitment to Customer Satisfaction

At Sells Collection, we strive to ensure our customers are completely satisfied with their purchases. If you are not entirely happy with your order, we’re here to help!

1. Returns Eligibility

  • Timeframe: You have 30 days from the date of delivery to request a refund.
  • Condition: Items must be unused, in the same condition that you received them, and in their original packaging.
  • Proof of Purchase: A receipt or proof of purchase is required to process a return.

2. Non-Refundable Items
Certain items are exempt from being returned:

  • Clearance items
  • Gift cards
  • Items marked as final sale

3. Initiating a Return

  • To request a return, please contact our customer support team at [Customer Support Email] with your order details and reason for return.
  • Our team will review your request and provide you with further instructions.

4. Refunds

  • Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [X] business days.

5. Late or Missing Refunds

  • If you have not received your refund, please check your bank account first.
  • Then contact your credit card company; it may take some time before your refund is officially posted.
  • If you have done all of this and still have not received your refund, please contact us at [Customer Support Email].

6. Exchanges

  • We only replace items if they are defective or damaged. If you need an exchange for the same item, please contact us at [Customer Support Email].

7. Return Shipping

  • Customers are responsible for covering their own shipping costs for returning an item. Shipping costs are non-refundable.
  • If you receive a refund, the cost of return shipping will be deducted from your refund if applicable.

8. Contact Us
If you have any questions regarding our refund policy, please reach out to us at Contact@sellscollection.com